Refund policy

Returns & Refunds

We want you to love your Medal Nest display. If you’re not completely happy, you can request a return within 30 days of delivery.

To be eligible, medal holders must be unused, in their original packaging, and in resalable condition. To start a return, email support@medalnest.com with your order number. Please contact us before sending your return.

Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days.

Non-returnable items
We cannot accept change-of-mind returns for holders that have been used or mounted, damaged by the customer, or returned without their original packaging. These exclusions do not apply to items that arrived damaged or defective.

Damaged or defective items
If your order arrives damaged or faulty, email support@medalnest.com within 30 days of delivery, including your order number and photos of the issue. We’ll help resolve it with a replacement or refund.

Return shipping
Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

This policy does not limit any rights you may have under applicable consumer laws.